Terms & Conditions

Class Cancellations - Thunder, Lightning, and/or Heavy rain
For all our outdoor venues, we will try out best to run classes as scheduled. Classes will be canceled in the event of heavy rain, thunder, and/or lightning. The decision will be made by the head coach at the venue on the day itself. We will notify you as soon as possible if there is a need for cancellation via SMS and e-mail. If a class is canceled due to rain, a makeup class will be arranged for you within the same month. 

 

Class Cancellations - Haze Policy 
Arrow Sports follow the national guidelines for Haze as set out by the National Environment Agency (www.nea.gov.sg). The health impact of haze is dependent on one's health status (e.g. whether one has pre-existing chronic heart or lung disease), the Pollutant Standards Index (PSI) level, and the duration and intensity of outdoor activity. Reducing outdoor activities and physical exertion can help limit the ill effects of haze exposure. If the index goes above 120 into the unhealthy zone we will cancel any scheduled class and students will be notified via SMS and e-mail as soon as possible. 

Make-up Class/Refund Policy
If a session is canceled for any reason, a make-up class will be arranged for you within that particular month. Arrow Sports has the right to reschedule the time and date of the make-up session. If a class on court is disrupted halfway through the session due to any reason (e.g. unfavorable weather conditions), the session will be continued with off-court physical activities or motivational discussion under shelter. Neither make-up classes nor refunds will be given. 

Absenteeism and Withdrawal
If the student is unable to attend a group session or withdraws from it, they will not be given a refund for missing the class. For private classes, coaches need to be notified at least a day in advance should you need to cancel the session for any reason. A make-up session can be arranged with your coach consequently. Students with last-minute cancellations or those who fail to turn up for private lessons will be liable to a 50% forfeit of the session's fees.

Number of Students in a Class/Session Length

Arrow Tennis
For Arrow Tennis group sessions, the class size is 3-6 students per court per coach. If the group has 3-4 students, then the class will be conducted for 1 hour. If the group has 5-6 students, then the class will be conducted for 1.5 hours.
For corporate lessons, the ratio can be changed according to the respective package signed, so long as there is a minimum of 3 students who have signed up before the package commences. Should this minimum requirement not be fulfilled, Arrow Sports reserves the right to cancel the package and refund the fees to those who have already signed up for the package. 
All monthly and quarterly Arrow Tennis packages refer to weekly lessons (once a week).  Monthly package up to 4 lessons and quarterly package up to 12 lessons. 

Arrow Fitness
For Arrow Fitness group sessions, the class size is 3-6 students per coach, will be conducted for 1 hour.
For corporate lessons, the ratio can be changed according to the respective package signed, so long as there is a minimum of 3 students who have signed up before the package commences. Should this minimum requirement not be fulfilled, Arrow Sports reserves the right to cancel the package and refund the fees to those who have already signed up for the package. 
All monthly, and quarterly packages refer to weekly sessions (once a week). All monthly dual and quarterly dual packages refer to weekly twice sessions. Monthly package up to 4 sessions, quarterly package up to 12 sessions, monthly dual packages up to 8 lessons and quarterly dual packages up to 24 sessions.

Arrow Soccer
For Arrow Tennis group sessions, the class size is 6-10 students per coach. Under 6 Classes will be conducted for 1 hour and the rest of the class will be conducted 1.5 hours. So long as there is a minimum of 4 students who have signed up before the package commences. Should this minimum requirement not be fulfilled, Arrow Sports reserves the right to cancel the package and refund the fees to those who have already signed up for the package. All monthly and quarterly packages refer to weekly lessons (once a week).  Monthly package up to 4 lessons and quarterly package up to 12 lessons.

Coach Absence
Should the assigned coach be unable to attend a session or continue with lessons, Arrow Sports reserves the right to arrange for a substitute coach to continue with the session(s).

Online Booking
Arrow Sports has the right to reschedule or cancel any sessions booked if the timing not feasible for coaches to accommodate the session.

Free Trial Lesson Policy
Arrow Sports allows one free trial class per student for each sports category. 

Payment Policy
All payments for packages must be paid for before the 2nd lesson of the package. If you choose to pay monthly for the number of lessons that will be taken that month, the standard rate will apply for each session. Offer prices will not be valid for this option. Payment can be made via bank transfer, DBS Paylah, or via cheque. 

 

Parent/Guardian Attendance
A parent/guardian needs to be present throughout the session for students aged 3 and under. Parental accompaniment is not a compulsory requirement for students aged 4 and up. However, a parent/guardian is strongly encouraged to be present when possible. 

 

Class Etiquette
Please be punctual for classes so that students can enjoy maximum benefits from the sessions. Arriving for classes late may disrupt the lessons for the other students as well as for the coach. Arrow Sports coaches cannot be held responsible for students and their safety beyond session timings.
We reserve the right to expel students on the grounds of unacceptable behavior. 

 

Media/Photography
Arrow Sports coaches and assistants take photos and videos of students from time to time for both performance tracking and for promotional usage on Arrow Sports website, social media pages, and posters/flyers.
If you would like for us to not take and/or use photos and videos of you or your child, please e-mail us at arrowsportssg@gmail.com.

 

Sports Attire
Students are required to be inappropriate sports attire for their lessons. All students must wear proper covered sports shoes with socks for all classes. For outdoor venues, students are strongly advised to wear a cap. Students who attend class with improper attire will not be allowed to take part in the session. 

Arrow Sports will not be held responsible for any claims arising out of any injury, damage or loss of life while attending this course and this includes all cost and expenses incurred as a result of such claims.

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Arrow Sports

44 Kallang Place, WPS360, Singapore 339172

 

Email: arrowsportssg@gmail.com

Tel: +65 9757 5597

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